CHANGES, PRODUCT RETURNS, CLAIMS AND RIGHT TO WITHDRAWAL

n case of changes and returns, the user can contact through our website furgomania.com, in the contact section “Customer contact” or by email: contacto@furgomania.com indicating the reason for the return, invoice number and the date.

This request must be made within a maximum period of 15 calendar days from the date of delivery.

The cost of the return will be borne by FURGOMANIA MOTOR ESPAÑA S.L.U.

Return Policy

Returns are accepted within 15 calendar days from the date of delivery.

Product returns are accepted due to manufacturing defects or product anomalies.

No returns will be accepted for products that are used, in poor condition or damaged. It is essential to make the change that the product is kept in its original packaging.

Returns of products that are made outside the period of 15 calendar days from the date of delivery will not be accepted.

Right of withdrawal

If the customer when he receives his order and for any reason is not satisfied, he has a maximum period of 15 calendar days, from the date of receipt of the order to execute the right to return the product according to the conditions stipulated below :

The client must notify through our website furgomania.com in the section “Contact customers” or by email: contacto@furgomania.com so that FURGOMANIA through the transport company proceed to collect the product (s) in it delivery address.

The products must be in perfect condition, in their original packaging and unused. Once the merchandise is received in our warehouse, and after checking the status of it, the amount will be reimbursed with the same payment method that the customer purchased, within a maximum period of 14 calendar days.

It will not proceed to the return of those products that are not in the same conditions in which the client received them or returns that have not been previously notified will not be accepted.

The collection costs will be paid by the seller in case of return of the purchase.

Claims treatment

We will be happy to answer all your questions, complaints or claims through our form that is available to all our customers, in the following link “Customer contact”.